Pacific Heights is committed to keeping our patients, staff, and visitors safe as we manage the emerging global public health situation around the coronavirus (COVID-19). As part of our commitment, we are taking additional proactive measures to help prevent the introduction and spread of COVID-19 at our facility.
Based on the increasing incidence of COVID-19 in California, effective Wednesday, March 11, 2020, and until further notice, Pacific Heights will implement visitation restrictions on all volunteer programs, vendors, and family members unless deemed absolutely necessary. We want to offer options such as FaceTime, Skype, or other means of seeing and communicating with family members or loved ones residing at the facility. Please call (415) 563-7600 or email firstname.lastname@example.org if you’d like to try these alternative methods. If there is an unavoidable reason you must visit the facility, we require a health screen and approval process to ensure everyone’s safety and well-being.
We are monitoring this developing situation closely, staying in regular contact with federal agencies, health organizations, and other experts. For additional information and updates on our response to this evolving situation, please visit our website: www.phhealthsf.com. In addition to our visitation changes, frequent handwashing is always encouraged to protect our employees, patients, and families from the spread of germs and viruses. Our patients, staff, and visitors are always our top priority, and we will continue to do all we can to ensure a safe environment to give and receive care.
For more information, read CMS’s Guidance for Infection Control and Prevention of Coronavirus Disease 2019 (COVID-19) in nursing homes.